求人・仕事内容(詳細)


【求人・仕事内容の詳細】
Currently seeking a full time Manager of Guest Services to oversee the shopping center’s Guest Services department.
Infoplace USA
販売・接客 (RETAIL, CUSTOMER SERVICE)
流通・小売 (RETAIL)
International Market Place, located in Honolulu, Hawaii, is currently seeking a full time Manager of Guest Services to oversee the shopping center’s Guest Services department. The primary goal of the position is to ensure that all guests receive a high level of quality service that is expected from a top tier shopping center. The Manager of Guest Services will direct the day-to-day activities and development of 5-6 guest services personnel. The ideal applicant will possess a thorough knowledge of Honolulu and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries. Applicants must have 3-5 years of management experience, as well as concierge or similar experience as well as be bilingual speaking English and Japanese. Multilingual preferred.

Responsibilities:

Communication
•Communicate effectively with mall management, tenants, and guests
•Establish a strong rapport with retailers and distribute information as necessary
•Act as a liaison between guests and mall management
•Attend mall management team meetings
•Maintain awareness of issues pertinent to center and report as necessary

Team Leadership
•Interview and hire Guest Services staff
•Provide new employee training, as well as continued team training and evaluation
•Prepare staff meetings and provide minutes to supervisor and mall management staff
•Establish shifts and create a weekly work schedule for staff, making accommodations when necessary
•Evaluate employees to improve performance
•Set team and individual performance goals
•Set goals for Guest Services Representatives and monitor and report results
•Promote and monitor operating policies
•Trouble shoot guest issues
•Drive Guest Services Team to achieve a high level of guest satisfaction

Training
•Provide ongoing training opportunities for all Guest Services Representatives
•Initiate training exercises and programs to elevate the knowledge of the Guest Services Representatives

Administrative
•Accurately complete daily, weekly, and monthly reports and meet deadlines
•Daily reconciliation of accounts for sales items
•Create memos and informational pieces for staff
•Scheduling and payroll
•Accurately maintain inventory of items used for promotional and marketing programs

Knowledge
•Knowledge of shopping center stores and restaurants and their product lines
•Knowledge of the trade area surrounding the shopping center, including current events
•Knowledge of area hotels, restaurants, attractions and transportation systems

Technical/Operations
•Ability to troubleshoot all programs and maintain equipment
•Knowledge of telephone system, and radios
•Maintain wheel chairs to ensure safe and proper operation

Marketing
•Support mall marketing and tourism initiatives
•Manage outreach to area hotels and businesses to promote International Market Place and provide program reports to mall management office
•Manage Guest Services Team participation in promotional activities
•Manage customer intercept survey program
フルタイム・正社員 (FULL TIME)
The Manager of Guest Services must be available for a variety of shifts, including a mix of days, nights, and weekends.
Honolulu, HI
This position offers a salary of $28.00/hour, as well as a benefits package including paid time off, and major medical insurance.
Applicants must have 3-5 years of management experience, as well as concierge or similar experience as well as be bilingual speaking English and Japanese. Multilingual preferred.
Please submit resume and letter of interest via e-mail to employment@infoplaceusa.com or fax to (616) 825-5987.
Shopping Center Customer Service